Follow Engadget, initial reports indicated the problem appeared to be with North American drivers, however this was later noted in various parts of the world, such as South Korea. For those who mostly depend on their phones instead of their keycards, the car is locked. After receiving reports from Tesla owners having problems, CEO Elon Musk said he was checking the problem.
Many automakers are increasingly focusing on cloud-based services
Various tweets on Twitter show Tesla owners calling for roadside assistance as well as delaying their travel plans.
Reportedly, the outage occurred shortly after Tesla rolled out an update to its app. The report says the update comes with a feature that Tesla was having trouble implementing. It’s unclear if that’s related to the outage, as Mr Musk has yet to confirm this information. Downdetector’s record shows that there were 543 reports of problems in the early stages but then the number dropped to a few dozen, meaning Tesla has gradually fixed the problem.
Vehicle lock-in could be an ongoing problem as automakers move to cloud services and increase reliance on smartphone apps. The above incident shows that users should still carry a car key next to them as a backup.