Conceptualized since 2014 and still in the process of being perfected every day, the virtual assistant Ask Jamie is a product of the Government Technology Agency of Singapore (GovTech) in collaboration with the National Office of Information. and Singapore Digital Government (SNDGO). Ask Jamie is developed on an artificial intelligence (AI) platform with the aim of supporting people on government online service pages.
Ask Jamie’s principle of operation
To understand the questions posed by people and businesses and give accurate responses, Jamie is integrated with Natural Language Processing (Natural Language Processing).
Ask Jamie – virtual assistant on Singapore e-Government platform
At the same time, this virtual assistant is also applied with ‘machine learning’ mechanism, so Jamie will be able to understand permutation questions, and be trained on how to mine more information using asking more questions.
Mechanism “no wrong door”
In a nutshell, the “No Wrong Door” mechanism on Ask Jamie applies all inter-ministerial information to the answer. This mechanism helps users to get their questions answered even if they visit the wrong website to ask.
To make it easier to visualize, let’s look at the following concrete example: a citizen visited the website of the Singapore Land Authority (SLA) and asked a question about admission to Grade 1 (Primary One). , the virtual assistant will retrieve and give answers from the Singapore Ministry of Education (MOE) page right on the Ask Jamie answer box that is open on the SLA page.
Update the issue quickly, timely
About 2 months since the Corona virus (later known as Covid-19) broke out in Wuhan (China) and some community cases started appearing in Singapore, Ask Jamie has been updated to be able to ability to receive and answer questions related to the epidemic right in the beginning of February 2020.
During the pandemic, Ask Jamie has contributed to helping the people, businesses and government of Singapore solve many big and small problems.
However, a rare incident happened in October 2021. A resident asked how to handle a daughter who tested positive for Covid-19 and received a solution to “practice safe sex” while his wife/girlfriend was pregnant.
Very quickly, this incident caused a lot of controversy in the Singaporean online community. Not long after, Singapore’s Ministry of Health “suspended” Ask Jamie on the website and has yet to reopen.
Not only present on more than 90 official Singapore government websites, Singaporeans and businesses can access virtual assistant (VA) Jamie by various methods such as email, automated call, or even even on the social networking platform Facebook Messenger. However, Ask Jamie is slowly dying.
In 2021, GovTech Singapore conducted a test and initially deployed VICA – a virtual assistant platform that is said to be smarter than Ask Jamie, on a number of government services and websites such as the Energy Market Authority. (Ask Emma), Gov.sg website and Covid-19 Whatsapp channel.
According to GovTech Singapore posted, VICA’s chatbots will gradually replace Ask Jamie on more than 90 chatbots of current government agencies, and promise that the new virtual assistants will not let the same rare incident happen again. October 2021 on the website of the Ministry of Health.